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News & Events
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Surfaces 2010 - Caren's Presenting Two Workshops
The flooring industry comes together in Las Vegas February 2 - 4, 2010. I'm presenting two programs on Wednesday, Feb 3. "Creating A Distinct YOU Advantage With Your Customers" is for anyone in sales who's ready to transform selling into a business process that creats a distinct "you" advantage. "Achieving Dynamic Communication Through Understanding Behaviors" will help you to master the art of interpersonal relationships.
Sufaces 2010 Education Seminars
Contact Caren to speak at your next conference or meeting.
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McCabe Training & Consulting Uses Talk Fusion - Shouldn't You?
Talk Fusion Video Email is a revolutionary technology that combines the power of video with the ease of email in a cost-effective, attractive and attention-getting manner. Whether you are looking to increase customer retention, build brand loyalty or simply make more money, Talk Fusion's just the ticket!
For More Information Click On This Link
Why Do I Talk Fusion? To Stay Connected! Find Your Why Today.
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Sept 09 Caren Trains SBA Delaware Office
The associates at the Small Business Administration's Delaware District Office received a full day of training. Topics included "Dynamic Communication" and "Your Attitude Is Showing".
Contact Caren to see what solutions she can bring to your organization!
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This Week's Featured Article
"The Five Attributes of Authority" John Baldoni American Management Association Jun 22, 2010
Authority does come from title, but it is earned through actions. Inept executives fritter away their authority by their behavior, taking the counsel of none but themselves and failing to listen and learn from others.
Authority is what holds leadership promise together. With it, you can lead; without it, you might as well do something else.
Many leaders come to authority naturally; they embrace it totally and wield it like a sword to demonstrate their power. Others adopt it reluctantly, seemingly shirking from the responsibility. In truth, neither approach is wholly right nor wholly wrong. Leaders must embrace command, but they must recognize that their power stems from the people they lead.
There are five attributes of authority as it applies to leadership:
1. Decisiveness. Leaders need to exert their ideas. No Hamlets (“To be or not to be”) wanted. The ability to make tough decisions is crucial to a leader’s ability to lead. We remember General Dwight D. Eisenhower making the decision to launch a full frontal assault of the Normandy coast on D-Day. His final decision was short and to the point: “Okay, we’ll go.” But the decision was the culmination of years of military buildup of men and material as well as days of deliberation over weather conditions. By contrast, another former general, Alexander Haig, serving as secretary of state, jumped to a press podium in the White House on the day in March 1981 when President Ronald Reagan was shot and exclaimed, “I am in control here, in the White House.”
Bad move. The vice president, the speaker of the house, and president pro tempore of the Senate were very much alive and, according to the Constitution, ahead of him as potential successors. Rash decision making can be disastrous. You can take time to consider the options and deliberate the conditions and consequences, but ultimately you must pull the trigger on the decision.
Read the rest of this article...
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